Privacy Policy 100plus888 — Your Data Security Is Our Priority

1 Introduction & Scope of This Privacy Policy

This Privacy Policy describes how 100plus888 — Malaysia's leading online casino platform, accessible at 100plus888.pro — collects, processes, stores, and protects your personal information when you use our services.

This document applies to all users of the 100plus888 platform, including website visitors, registered members, and anyone who interacts with our content via web browser or our mobile app. By registering or continuing to use our platform, you agree to be bound by the terms of this Privacy Policy.

We are committed to handling your data responsibly and transparently. If you disagree with any part of this policy, please discontinue use of the platform and contact us to close your account in an orderly manner.

2 Personal Information We Collect

100plus888 collects various types of personal information to ensure our platform operates smoothly, securely, and in compliance with regulatory requirements. The following are the categories of data we collect:

In addition to information you provide directly during registration, we also collect data automatically through cookie technology, server logs, and analytics tools. This data helps us understand usage patterns and improve your experience on our platform.

3 How We Use Your Information

The personal information we collect is used solely for lawful and necessary purposes in the operation of the 100plus888 platform. We do not use your data for any purpose not stated in this Privacy Policy without your prior consent.

• Account Management: Processing registrations, verifying your identity, and securely maintaining your member account.
• Transaction Processing: Verifying and processing your deposits and withdrawals via your chosen payment method.
• Platform Security: Detecting and preventing fraud, money laundering, multi-account use, and other suspicious activities.
• Legal Compliance: Fulfilling our obligations under Malaysia's PDPA, KYC/AML requirements, and directives from relevant regulatory bodies.
• Customer Support: Helping you resolve technical issues, account inquiries, or transaction disputes effectively.
• Marketing Communications: Sending promotional information, bonuses, and exclusive offers — only if you have consented to receive them.
• Platform Improvements: Analysing aggregated usage data to improve our platform's performance, design, and content.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate assistance.

4 Information Sharing & Disclosure

100plus888 will not sell, rent, or trade your personal information to any third party for profit. However, in certain limited situations, we may need to share your data with the following parties:

• Trusted Payment Providers: Transaction information is shared with payment processors such as FPX, DuitNow, and e-wallet operators solely to complete your transactions.
• Technology Service Providers: Companies that assist us in managing IT infrastructure, server hosting, and analytics tools — all bound by strict confidentiality agreements.
• Regulatory Authorities: When required by law, court order, or legitimate investigation by enforcement agencies such as the MACC or Bank Negara Malaysia.
• Identity Verification Partners: Third-party KYC service providers who assist us in verifying member identities to comply with international compliance requirements.

In every instance of data sharing, we ensure that the receiving party is bound by a data processing agreement obligating them to protect your information to the same standard as we do. We make no compromises on this.

5 Data Security & Protection Measures

We invest seriously in security infrastructure to ensure your personal data remains protected at all times. The technical and organisational measures we implement include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption at rest for all sensitive information stored in our databases.
• An intrusion detection system (IDS) operating 24 hours a day, 7 days a week to detect and block cyber threats.
• Role-based access control (RBAC) ensuring only authorised staff can access specific data in accordance with their job responsibilities.
• Regular security audits by independent cybersecurity firms to identify and address system vulnerabilities.
• Encrypted automatic data backups stored at separate locations for disaster recovery.
• Two-factor authentication (2FA) for platform administrative access to prevent unauthorised entry.

6 Cookies & Tracking Technologies

100plus888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use cookies for the following purposes:

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymised information about how users interact with the platform to help us improve performance and design.
• Functional Cookies: Remembering your preferences such as language, location, and display settings to deliver a more personalised experience.
• Analytics Cookies: Used alongside analytics tools to understand platform traffic, popular pages, and usage patterns in aggregate.

You can control and manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on our platform.

7 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our privacy policy, you have the following rights regarding your personal data that we hold:

To exercise any of the above rights, please contact our support team via 24/7 Live Chat or email us at [email protected]. We will process your request within 30 working days.

8 Children's Data Protection

The 100plus888 platform is exclusively for individuals aged 18 and above. We do not intentionally collect or process any personal information from individuals under the age of 18.

If we discover that personal data of a person under 18 has been collected without proper age verification, we will take immediate steps to delete that information and close the associated account. Parents or guardians who become aware that their child has registered on our platform are urged to contact us immediately.

9 Data Retention & Deletion

100plus888 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law. The following are our data retention guidelines:

• Active Account Data: Retained for the duration of your active membership with 100plus888.
• Data After Account Closure: Retained for a minimum of 5 years after account closure to meet audit and legal compliance requirements.
• Financial Transaction Records: Retained for 7 years in accordance with Malaysia's financial legal requirements.
• Support Communication Logs: Retained for 2 years for reference and dispute resolution.
• Cookie & Analytics Data: Automatically expires between 30 days and 2 years depending on the cookie type.

Once the retention period expires, your data will be securely deleted or fully anonymised so that it can no longer be associated with you.

10 Amendments to This Privacy Policy

100plus888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operations, new legal requirements, or technological developments. Each version will be marked with an "Updated" date at the top of this page.

For material amendments — those that significantly change how we use your data — we will notify you via an in-platform notification or email to your registered address at least 14 days before the changes take effect. Continued use of the platform after that date constitutes acceptance of the updated terms.

11 Contact Us About Your Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Privacy Officer (DPO) through the following channels:

• 24/7 Live Chat — The fastest way to get a response, available directly on our platform.
• Privacy Email — [email protected] (please state the subject: Data Privacy Inquiry).
• FAQ Page — Visit FAQ page us for answers to frequently asked questions about privacy.

We are committed to resolving every privacy inquiry seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.